How does our cooperation look like?

First of all, we arrange a free first call via video call to get to know each other and find out how I can support you. If the chemistry is right, you will get an offer from me that is tailored to your needs. When we agreed on the terms, we will start right away or on the day we discussed.

In general, we communicate via e-mail, zoom, WhatsApp or Skype.

How can I book your services?

Contact me directly via email (office@jessica-onlineassistant.com) or my contact form.
First, we will get to know each other and talk about our possible cooperation in a free initial interview via video call.
In the next step, I will create an individual offer for you. When we agree on the terms and services, we fix our cooperation in a written contract.

How do you bill your services?

I bill at 15-minute intervals according to actual performance. You will receive an invoice listing the tasks and hours done.
Since my company is registered in Germany, I use the reverse charge procedure for EU customers; hence my invoices do not show VAT. Instead of paying the VAT to me, you are obliged to pay the VAT directly to the tax office. If you are a non-EU customer, you will receive invoices without VAT. If your business is registered in Germany as well or you are considered a private person, you will receive invoices with 19% VAT.
For new customers, a deposit of 15% is due, and for packages of 10 hours or more, I expect a prepayment of 100 %.

Does the collaboration work despite different time zones?

I am currently living in Germany, GMT+1.

Depending where in the world you reside we might spend mornings or evenings together. Or even nighttime.

Does your travel plans affect our collaboration?

Not at all. Absences and travel are communicated to you in advance. Of course, I always ensure a stable Wi-Fi connection when I am on the road.

With which tools do you work?

Windows, Macintosh, Microsoft Office
SalesForce, Trello, Canva, WordPress, Zoom, Skype